Frequently Asked Questions

Problem:

During checkout, you try to add to cart, but you get an error message like “session timed-out”.

Answer:

The most common answer is to try a different browser, or simply clear your cache with the steps below. If this doesn’t work, send us a message in the Contact Us Form!

Chrome

Windows

1. Click the menu icon in the top-right corner.

2. Select History, then History again. 

3. Click Clear browsing data.

4. Check Browsing history, Cookie and other site data, and Cached images and files.

5. From the Time Range drop-down, choose All time.

6. Click Clear Data.

7. Close and restart Chrome for the clearing to take full effect.

Mac

1. Click Chrome.

2. Click Clear browsing data.

3. Check Browsing history, Cookie and other site data, and Cached images and files.

4. From the Time Range drop-down, choose All time.

5. Click Clear Data.

6. Close and restart Chrome for the clearing to take full effect.

For more help with clearing Chrome's cache, visit Google's documentation.

Firefox

Windows

1. Click the menu icon in the top-right corner.

2. Select Select Options.

3. Click Privacy & Security.

4. Scroll down to Cached Web Content and click Clear Now.

5. Close and restart Firefox for the clearing to take full effect.

Mac

1. Click the menu icon in the top-right corner.

2. Select Preferences.

3. Click Privacy & Security.

4. Scroll down to Cached Web Content and click Clear Now.

5. Close and restart Firefox for the clearing to take full effect.

For more help with clearing Firefox's cache, visit Mozilla's documentation.

Safari

1. Click Safari.

2. Select Preferences.

3. In the Privacy tab, click Manage Website Data.

4. Click Remove All.

5. Click Done. 

6. Close and restart Safari for the clearing to take full effect.

Microsoft Edge

1. Click the Hub icon in the top-right corner of the screen.

2. In the History tab, click Clear history.

3. Select all boxes.

4. Click Clear.

5. Close and restart Microsoft Edge for the clearing to take full effect.

Note: To clear browsing history that's stored in the Cortana cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

For more help with clearing Microsoft Edge’s cache, visit Microsoft’s documentation.

Internet Explorer (10 & 11)

1. Click the gear icon in the top-right corner.

2. Select Safety, and then click Delete browsing history.

3. Uncheck Preserve Favorites website data.

4. Check Temporary Internet files and website files and Cookies and website data.

5. Click Delete.

6. Close and restart Internet Explorer for the clearing to take full effect.

For more help with clearing Internet Explorer's cache, visit Microsoft's documentation.

Safari for iOS

1. From the Home screen, open the Settings App.

2. Open Safari settings.

3. Swipe to the bottom of the menu and tap Advanced.

4. Tap Website Data.

5. Swipe to the bottom of the menu and tap Remove All Website Data.

Chrome for iOS

1. From the Chrome app, tap the Menu icon

2. Tap Settings.

3. Tap Privacy.

4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

1. From the Chrome app, tap the device's Menu button

2. Tap Settings.

3. Tap Privacy.

4. Tap Clear Browsing Data.

5. Check the Clear the cache and Clear cookies, site data options

6. Tap Clear.